Create codes that customers can enter at checkout to receive a discount

The Coupons tab displays a list of your coupons with controls to search and sort and a Create new button at the top right.  

Clicking on the downward arrow next to each header item in the table sorts existing coupons.

Use the search bar to find specific coupons. Results will auto-populate as you type. 

Coupons - home screen
Coupons - home screen

From the Coupons tab, click Create coupon to create a new coupon, or click on an existing coupon’s title to edit it. Both options direct you to the Edit coupon screen to complete the following sections.

Coupon details

  • Coupon title - enter a name for the coupon. This will be displayed in the list of coupons on the main Coupons tab.

  • Start and End dates and time - the date and time range the coupon is valid. 

  • Is this coupon stackable? - If Yes, then the coupon can be used in conjunction with other promotions. If No, then a coupon cannot be used in conjunction with other promotions.

  • Coupon usage 

    • Multiple-use coupons can be redeemed repeatedly without restriction. Use the Coupon code field to enter the code customers will need to use at checkout in order to receive the discount (e.g. SPRINGSALE20).

    • Single-use coupon codes can only be redeemed once. Fill out the Prefix, Starting number, and Total coupon count fields, and click the Generate Codes link. fabric will use the information you provided to create a series of unique coupon codes. For example, say you fill out the fields with the following information:

      • Prefix - SPRING

      • Starting number - 200

      • Total coupon count - 10

    fabric would generate 10 coupons: SPRING201, SPRING202, SPRING203, etc.

    The codes Offers creates will be available for download from the coupon listing page.

  • Price list selection

    • All - the coupon will apply to all eligible SKUs on all eligible price lists.

    • Select price list - the coupon will only apply to eligible SKUs from the price lists you select.

SKU selection

Target SKUs provides three different methods for choosing which items or SKUs the coupon applies to.

  • Inclusion list - SKUs that are eligible for the coupon.

  • Exclusion list - SKUs that are not eligible for the coupon.

  • All SKUs - all SKUs are eligible for the coupon. 

The Inclusion list and Exclusion list options both require further set up with the Browse SKUs or Bulk Upload SKUs buttons. 

  • The Browse SKUs modal has a drop-down menu at the left to filter SKUs by List of SKUs, Categories, or Attributes at the left. When List of SKUs is selected, use the search bar at the right to find SKUs by their title or ID. 

  • The Bulk Upload SKUs modal allows you to import a price list in .CSV format. There is also an option to download a template .CSV file to avoid errors when uploading.  

Coupon type

Coupon is applicable on has three buttons to select the whether the coupon applies to:

  • Specific SKU(s) 

  • A customer’s Cart Value

  • The Quantity of items in a customer’s cart

Use the Add Notes section to jot down any important information while creating or updating a coupon. The notes section has a character limit of 100. Changes to the notes section replace prior versions of the notes. Prior versions of the notes are not saved for retrieval.

Coupons - setting up a coupon
Coupons - setting up a coupon

Use the Coupon type drop-down menu in conjunction with the Value field to choose whether the coupon will give the customer a Percentage off, an Amount off, or a discount applied to the shipping costs with Shipping off. Percent off and Amount off are applied individually on all the valid SKUs in the cart.

When Shipping off is selected, the Shipping type and Shipping-Coupon-type drop-down menus appear. 

Use the Shipping-coupon-type drop-down menu to choose between Percentage off, Amount off, or Free. The Value field will change based on selection to allow for a percentage, dollar amount, or disappear, respectively. 

Coupons - SKU coupon
Coupons - SKU coupon

The Advanced Options button allows you to create a “buy X, get Y” type of discount. This means that customers will “get” a benefit when they meet certain “buy” criteria (e.g. buy 1, get 1 free). Under Buy X, enter the number of items the customer would have to purchase to be eligible for the discount. Under Get Y, enter the number of items that will be discounted once the threshold entered in Buy X and GET Y has been reached.

Use the Coupon type drop-down menu to choose whether the discount is for a Percentage off or an Amount off, and use the Value field at the right to enter the value. In the buy 1, get 1 free example, the Buy X value would be 1, the Get Y value would be 1, the Coupon type would be Percentage off, and the corresponding Value field would be set to 100. 

Coupons - a "buy 'x', get 'y'" coupon
Coupons - a "buy 'x', get 'y'" coupon
Coupon discount on clearance pricing

Each fabric customer account can be configured to further discount the SKUs with clearance prices. Consult with your fabric respresentative to set up this custom configuration. 

Enter a number in the Minimum cart value field to set the minimum value the customer’s cart must reach before being eligible for the coupon. 

Use the Coupon type drop-down menu in conjunction with the Value field to choose whether the coupon will give the customer a Percentage off or an Amount off.

The Add another tier feature allows you to create progressive coupons based on increasing minimum cart value thresholds. An example of a tiered coupon would be as follows:

  • 10% discount once the cart reaches $100

  • 15% discount once the cart reaches $150

  • 20% discount once the cart reaches $200

Click the Add another tier button to add a tier and its corresponding Delete button to remove the tier. You can create up to six tiers.

Coupons - cart value coupon
Coupons - cart value coupon

Enter a number in the Minimum quantity of SKUs field to set the minimum number of items the customer must have in their cart before being eligible for the coupon. 

Use the Coupon type drop-down menu in conjunction with the Value field to choose whether the coupon will give the customer a Percentage off or an Amount off.

The Add another tier feature allows you to create progressive coupons based on increasing minimum cart value thresholds. An example of a tiered coupon would be as follows

  • 10% discount once the cart reaches 3 items

  • 15% discount once the cart reaches 4 items

  • 20% discount once the cart reaches 5 items 

Click the Add another tier button to add a tier and its corresponding Delete button to remove the tier. You can create up to six tiers.

Coupons - quantity coupon
Coupons - quantity coupon

Buy X Get Y coupons allow you to discount products based on customers purchasing them in a bundle or spending over a minimum amount. The most common use is for “Buy one, get one” coupons.

Customer buys

There are three options:

  • SKUs - This allows you to choose alternative sets of SKUs. A customer must purchase the required quantity from at least 1 SKU set.

  • Bundle - This allows you to choose multiple sets of SKUs. A customer must purchase the required quantity from all SKU sets.

  • Cart Value - This lets you set a minimum amount that the customer must spend in order to get a discount on a specific SKU. You will not use ‘SKU sets’ for this option. Instead, you can select SKUs that will be included in the total spend amount.

Use Browse SKUs to select the SKUs in the SKU set and enter the minimum quantity of SKUs that must be added to the cart.

Use + Add another set of SKUs to display an additional section for adding SKUs.

Each SKU set will be labeled with a letter as an identifier, starting from A and going in alphabetical order.

You must select the SKUs and the minimum quantity before you can move onto ‘Customer Gets.'

Customer Gets

In the section, choose the discount the customer will receive.

  • SKU - This option allows you to choose specific SKUs to be discounted. You can also specify if you would like to give an item for ‘free’. 

  • Cart - This option allows you to discount the total cart value by an amount or percentage.

  • Shipping - This option allows you to discount the shipping cost. You will be able to select shipping methods that you have configured in fabric’s OMS.

For the SKU option, you can select a set of SKUs that can be discounted. You can choose the same set you created before in the ‘customer buys’ section, or you can choose to create a new SKU set by clicking on + Add another set of SKUs.

Then choose the maximum quantity that can be discounted and how much they should be discounted by.

You can add additional sets of SKUs to be discounted by selecting + Add another discount. All SKU sets will be included when calculating the discount.

Discount type

There four discount types:

  • Percentage off - Reduces the price of the items, cart, or shipping by a percentage. The percentage value can be from 1-100%.

  • Amount off - Reduces the price of the items, cart, or shipping by a specific monetary amount. The currency of the discount is determined by the price list the coupon is linked to. The value of the amount can be from 1 to the total price. If the amount off exceeds the the price, the price becomes zero. 

  • Shipping off - Reduces the price of the chosen shipping method by either a percentage or amount, with an additional option of setting it as “free,” which is equivalent to a 100% discount.

    • Shipping methods - Offers uses the shipping methods that have been configured in fabric OMS. Therefore, you will need to use fabric OMS to apply shipping discounts. You can select multiple shipping methods but only apply a single discount type. You can create a separate coupon to apply different discount types for different shipping methods.

  • Fixed price - Sets a price for the items, cart, or shipping. The currency of the set price is based on the price list the coupon is linked to. It is not available for Cart Value coupons. When used on Buy X, Get Y coupons, the fixed price will be set per unit of the chosen items on the Get side.

Coupons - discount type
Coupons - discount type

There are two ways to limit coupon use: per user and site-wide. 

Limiting coupons on a per-user basis allows you to choose how many times an individual redeems the coupon. This feature requires everyone redeeming the coupon to be registered and signed in to your web store. 

Limiting coupons site-wide allows you to choose how many times a coupon can be redeemed in total, by any user. 

These features can be used individually or in conjunction with each other for more control. For example, you may set a site-wide coupon limit at 100. To prevent one person from repeatedly using the coupon, you can also limit usage on a per-user basis, and set per-user redemption to one or two. 

Use the Limit user segment drop-down menu to choose whether the coupon is available to all customers, or registered customers only. If you select registered customers only, customers must be registered and signed in to your web store in order to redeem the coupon. 

The title and description fields provide space for the coupon’s terms and conditions, if any. The Add another condition feature allows you to expand the terms and conditions. Click the Add another tier button to add a tier and its corresponding Delete button to remove the tier.

Coupons - limits, segmentation, and terms
Coupons - limits, segmentation, and terms

Mouse over an existing coupon on the main Coupons tab, click the vertical ellipsis (⋮), and then click the Duplicate coupon button. You’ll be directed to the Edit coupon screen to make changes to a copy of the coupon. All information from the original coupon will be carried over except for the coupon details.

Coupons - coupon cloning
Coupons - coupon cloning

Last update: Sep 27, 2022

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