Create returns on orders and manage the credit memos associated with those returns.

To create a return on an order, navigate to the Orders dashboard by clicking on Orders in the top menu bar.  

Search for the order you wish to create the return on and click the PO# that is displayed in the search results to pull up the order detail page.

NOTE:  An order must be in a closed status in order to create a return against that order.

Orders
Orders

On the Order Detail page click Start a Return.  

Order detail
Order detail

Complete the form by selecting a reason for the return, adding an RMA number (optional), and entering the number of items being returned.

Submit the return by clicking on Start Return.

Start return
Start return

Once a return has been created against an order, the supplier associated with that order will be notified via email of the return.  The vendor can then either Approve or Decline the return.  

To track and manage returns, navigate to the Orders dashboard and click Returns located in the Reports section of the dashboard

Orders returns
Orders returns

The Returns page will provide you with a list of all returns and their current status (Pending, Approved, Declined).

Returns
Returns

If your supplier approves a return that was created against an order, they then have the ability to create a Credit Memo against that return.

To access Credit Memos, navigate to the Orders dashboard and using the More dropdown, and select Review Credit Memos

Orders
Orders

The Credits page provides you with a list of all credit memos submitted by your suppliers.  You can use the filtering options to create a report of specific credit memos.  

Click the blue ID link of a specific credit memo to pull up additional details of that credit memo.

Credits
Credits

 

Credit memo detail
Credit memo detail

 

Last update: Jun 02, 2022

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