Visualize the information needed to manage all aspects of your dropship orders across all connected suppliers.

To navigate to the Orders dashboard, login to the Platform Application and click Orders on the top menu bar.

The Orders dashboard consists of three main sections that make it easy to quickly view all information associated with dropship orders.

  • Order Details
  • Shipments
  • Invoices
  • Cancels
  • Backorders
  • Returns

The three main sections within the Orders dashboard are: Orders, Reports, and Require Attention. 

Open Orders - contains four pre-filtered buckets of dropship orders

  • Open Orders - a list of all open orders
  • Current Orders - a list of open orders that are within your fulfillment SLA
  • Past Fulfillment SLA - a list of open orders that are past your fulfillment SLA
  • Late Invoices - a list of open orders that have shipments but remain open due to missing invoices

Reports - contains pre-filtered reports for various order details

  • Orders with New Messages - Browse the latest order notes from your partners
  • Shipments & Tracking - Review shipments & tracking numbers
  • Returns - Track returns and RMA's 
  • Invoices - Review all invoices from suppliers

Require Attention - contains two pre-filtered buckets to manage cancellations and backorders

  • New Cancels - a list of cancellations that require acknowledgement by you, the Merchant
  • New Backorders - a list of orders that contain item(s) that the supplier has marked as backordered

NOTE: Clicking on any of the pre-filtered buckets within each of the main sections of the Orders dashboard will provide a list view of all orders that fit within the pre-filtered critera. All data from any page containing a list view of orders can be exported by clicking on the Export link on the upper right side of each page. If any additional filters are applied to the page, the export will contain all orders that fit the filter critera. 

 

Last update: May 20, 2022

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