Approve and reject returns, then issue credit memos in Marketplace

If your retailer partner uses the Marketplace Platform to manage returns, they will create the return in Marketplace and you as the supplier will need to update those returns in the Platform. You can also create a credit memo for returned orders as part of the return management process. If you are unsure how your retailer partner chooses to manage returns, please contact them directly.

Navigate to the Orders dashboard by clicking Orders from the top navigation menu. From the Orders page, use the More dropdown menu to the right of the orders search bar and select Review Returns.

Orders
Orders

On the Returns page, select the return you wish to process by clicking on the blue ID link.

Returns
Returns

One the Return Detail screen you can Approve Return or Reject Return by clicking on the corresponding button.

Approve/reject return
Approve/reject return

If you approve the return you will then be asked if you would like to create a Credit Memo for that return.

On the Confirmation pop-up screen check the box on the top of the screen to Create a credit memo on approval.   If you choose to create a credit memo enter your credit number and click Confirm.  If you choose to not create a credit memo, deselect the checkbox and click Confirm.

Confirm return
Confirm return

NOTE: Once the return and credit memo has been processed, your retailer partner will have access to the data.  If you have specific questions as to how your retailer partner manages returns, please contact them directly.

Last update: Jun 02, 2022

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