The Marketplace Platform makes it easy to update orders with tracking information. This can be done on a single order or in bulk via file upload. Shipping labels can also be generated directly within the Marketplace Platform in a few easy steps.

Navigate to the orders list

  • Choose "Orders" from the top navigation menu

  • From the Orders Dashboard, choose either Open orders, Current Orders, or Past Fulfillment SLA.  If you know the PO# of the order you wish to process you can use the search bar to search a specific PO#.

Navigate to an order detail page

  • Select an order that you want to fulfill by clicking on the link in the PO # column.
Orders List View
Orders List View

Register Tracking Numbers

  • From the Fulfill Items menu, choose Register Tracking Numbers
Order Detail Page
Order Detail Page

Complete the form

  • To register a tracking number, you must provide the Carrier & Service as well as the Tracking Number into the form.

  • Select the items that are included in the shipment.

  • Click on Register Tracking Number at the bottom of the form.

**If you have multiple tracking numbers for a single order, that's OK. After you register a tracking number, the form will reset so that you can quickly enter the next tracking number**

Tracking Number Form
Tracking Number Form

 

 

Navigate to the Orders Dashboard page

 

  • Click the More button towards the right-hand corner of the screen next to the search bar 
  • Select Import Tracking Numbers
  • If you do not have the Import File Template on-hand, you may download the template via the Pop-Up screen for Importing Tracking Numbers. Click the blue text “import template” where the template file will automatically download for your reference and use.
  • After you have completed the template, save it as a .csv file. Next, drag or select the desired file - Click the Schedule Import button once you are ready.

***You can view the file import status within the same Pop-UP screen by clicking on Check Import Status.***

Navigate to the orders list

 

  • Choose "Orders" from the top navigation menu
  • From the Orders Dashboard, choose either Open orders, Current Orders, or Past Fulfillment SLA.  If you know the PO# of the order you wish to process you can use the search bar to search a specific PO#.
  • Click on the blue text (PO#) of the desired order you wish to ship within one of the Order Buckets found via the main Orders Dashboard Page or you can use the main search bar for a specific order to launch the order detail page. 

Generate Shipping Label

  • Select Print Shipping Labels from the Fulfill Items dropdown on the order detail page

Complete the form

 

  • If the order only requires one shipping label click Fill All to fulfill all units on the order for a single shipping label
  • If your order requires more than one shipping labels you can add the number of units for each of the items - Click on the plus sign + to add the unit(s) shipping in the package
  • Add the shipping dimensions of the package 
  • Click Create Label 

Label Generation Form
Label Generation Form

**If your order requires multiple packages to be shipped, you will need to repeat the process until all items on the order have a shipment associated with it**

Print Your Shipping Label

  • After you have successfully generated shipping labels, the page will refresh and add the tracking number(s) associated with the order and a new button will appear for your team to Print all Labels.
Shipping Label
Shipping Label
After selecting the Print All Labels button, a pop-up will appear for your team to review the Carrier Shipping Labels. You can click the Open in New Tab button to download and print the documents on a separate tab.

Last update: May 12, 2022

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