Cancelations & Backorders

To cancel an individual order, navigate to the Orders page and select one of the pre-filtered Order categories. Alternatively, search for an individual PO# in the search field.

Select an order that you want to process by clicking on the link in the PO # column to pull up the Order Detail page.

Click Cancel Items on the top of the order detail page.

Order detail

One the pop-up window, select the reason for the cancelation and the number of items being canceled from the order, then click Cancel Items.

Cancel order

To cancel multiple orders, navigate to the Orders page and select one of the pre-filtered Order categories. 

Select the order(s) that you wish to cancel by checking the box next to the order.

After you have selected the desired orders, click the Actions dropdown menu.

Select Cancel Orders

Orders

A pop-up window will appear where you will need to complete the required information before you can submit your cancellation request.

Select the Reason why you are submitting a cancellation request.

After you have selected the Reason, click the Cancel All Orders button

Once the system has completed processing your cancellation request, and there are no issues with the order(s) you will see in green text that the request has been completed.  Click Close & Reload to return to the orders list view screen. 

Cancel orders

If your retailer partner is using the Marketplace Platform to cancel orders, you will need to acknowledge those cancelations so your retailer partner knows you received the cancelation.

To acknowledge retailer canceled orders, navigate to the Orders and click on New Cancels in the Require Attention section.

Orders

Select the cancelations you wish to acknowledge by checking the box next to each cancelation.

Select Acknowledge Cancels in the Actions dropdown.

Cancels

On the pop up window select Acknowledge All Cancels.

Acknowledge cancellations

If you have an order that you are not able to ship by the expected due date, you can update the line items on the order to a Backordered status. 

NOTE: Not all retailers support Backorders so please contact your retailer partner directly prior to updating a line item on an order to Backordered.

To place an item on backorder, navigate to the Orders page

Select one of the pre-filtered Order categories.

Select an order by clicking on the link in the PO # column.

Scroll down on the order detail page to the Order Lines section.

Click the three dots to the right side of the Order Lines section.

Click Mark as Backordered

Order lines

To enter an expected ship date on a backordered item, enter the date pop-up and click Update Order Line.

Update order line