Order Management System
Does fabric OMS provide metrics to help measure performance? fabric OMS tracks perfect/touchless order rate, contacts per order, average order processing time, WISMO tickets, conversion rate on the ecommerce...
What exactly is configurable with stock reservations? Inventory positions are configurable so that retailers can manage inventory with backorder and preorder, reserve inventory at the order lifecycle...
What is fabric OMS? fabric OMS is a cloud-based API-first modular platform that makes it easier to scale order lifecycle management with flexible APIs in Order,...
Is the system based on events? How does it guarantee monotonicity, consistency, etc. To guarantee consistency, fabric implemented fabric's Event Brokers with hosting and management modules. For application settings, fabric uses a...
How does the system allow for different zones in stock and delivery (e.g. for refrigerated/frozen goods)? Using fabric's Inventory Network capabilities, customers can aggregate inventory pools to unify the quantity of inventory across different virtual...
Do I need any other software in order to use fabric OMS? fabric OMS is purpose-built to route orders to 3PLs and fulfillment systems, and publish invoices to ERPs.
What payment providers are supported? Can custom payment providers be implemented? If so, what is required in terms of interfaces, and where is this documented? fabric provides integrations to manage payment reauthorization, settlement, and refunds. Integrations include authorize.net, cybersource, braintree,...
Can I integrate with ZenDesk, including the active push of order information? OMS supports API integrations with customer service applications, including Zendesk.
How do I manage inventory across all channels when using fabric OMS? Inventory is managed through the APIs, with the option to use configuration APIs via Copilot. Inventory can be assigned to a location or channel....
What out-of-the-box logistics support does fabric provide? Order management, fulfillment, and shipping are all managed through fabric OMS via the Copilot application and our headless APIs. fabric integrates...
Does OMS support international shipping? Yes, fabric OMS supports rules to set up international shipping methods and cost.
What are some examples of how merchants use inventory configurability? Inventory reservation: Orchestrate inventory visibility by managing virtual reservations. Available to Promise “ATP” inventory: Display the...
How does fabric OMS improve success metrics and drive value for an organization? fabric OMS helps drive revenue with improved site conversion, quicker site speed, increased customer lifetime value, improved customer experience,...
What are the advantages of using fabric OMS in conjunction with other fabric products? fabric’s modular and headless platform allows businesses to create modern e-commerce solutions from a single unified data platform.
Who uses fabric OMS? fabric OMS is used by digital commerce fulfillment operations for logistics, and customer service teams for fulfillment and inventory optimization. ...
Does fabric OMS send event notifications (e.g. when an order is placed)? Yes, fabric OMS has SNS topics for order events, webhooks for subscriptions, and other event integration methods. All of fabric's services are based...
What are some of the problems fabric OMS helps solve? Inaccurate inventory numbers High out of stock rates Inventory API speed on the storefront and performance stability in peak traffic, improving site...
Can fabric OMS deal with items that have expiry dates or items that need LOT-tracking? Lot tracking at the level of serialization can be managed via custom attributes. By creating an additional custom attribute on the data model via the...
Are stock reservations automatic when an order is placed via API, or does it have to be done manually? If manually, how is it done? The fabric inventory service is a virtual representation to improve real time availability and accuracy. Reservations in fabric OMS are in real time...
Last update: Jul 07, 2022